Stock Availability – Our “IN STOCK” Refers to items that can be ordered and may not directly reflect what is in stock at our Boutique location. If an item ordered is out of stock at the manufacturer we will notify you of the approximate availability time frame. If an item is no longer able to be produced we will give similar options and/or offer a refund for that item.
Shipping Time – Your order will ship once we have ALL items ready to ship. If an item in your order is time sensitive (Competitions, Shows, Present, etc.) please mention this in the “Order Notes” section on the checkout page along with the date of said event. Once your order has been fully processed and shipped you will receive an email with Shipping Tracking info.
Special/Custom Orders – Once we have ordered any item that is labelled Custom or Special Order it is not allowable to be cancelled or refunded under any circumstances.
Refunds & Exchanges – We are always happy to help when issues arise with fit or comfort, and are happy to offer advice, exchanges or refunds (*some exceptions apply). No refunds or exchanges after 14 Days of customer receiving the product. Tights that are opened are not returnable. Before sending items back please make sure that your item was not a Final Sale Item. Please call or email us with issues you may have with received items and we will help to decide the best course of action.
All items shipped back MUST be in original packaging with tags on. Skates can not be worn on the ice or altered in any form from the state they were received. Upon return of the item you will receive a Refund or Store Credit for the items minus all Shipping Charges (including customs and service fees) and if applicable Shop Service Fees (Sharpening/Blade Mounting etc). Returned items may also be subject to a service and restocking fee.
***Upon Agreeing to terms All Clearance & Custom Order Items are FINAL SALE and will NOT be considered for Refund or Exchange upon ordering.ei