Shipping and Return Policies
Shipping & Delivery Time Frame
In the circumstance an item is not at store level it will be promptly ordered from the manufacturer, it will ship out once it arrives in our facility. Any multi-item orders will be held for shipping until ALL items are ready to be ship. Delivery times may vary as we may be waiting on items to be delivered from multiple manufacturers, plus additional packaging and processing time. Shipping Method Time is only in reference to the time frame a shipping company has given us once it leaves our facility. Please keep in mind once Shipped via your selected shipping method and items have left our facility we are no longer responsible for those items.
Due to extensive colour, style and size variations – not all items can be kept in stock at all times. Our “In Stock” may at times be in reference to what is available to order from a manufacturer and may not directly reflect what is in store. If an item ordered is not at store level we will promptly place an order with the manufacturer. Please note that due changing styles, seasons and numerous manufacturers we may not always be well informed of their stock availability, but will notify you promptly in the event an item is no longer available. With an availability issue we will offer choices of similar alternatives to choose or a refund for that item.
Delivery Time is not determined as Shipping Method Time – Please take into consideration the equation below when placing and waiting for an order to arrive.
Receiving Order + Gathering and/or Receiving Items + Packing and Processing + Shipping Method Selected
Some items may take longer to manufacture than others. If an item selected is time sensitive for a competition or present please notify us and we can contact the manufacturer to help answer whether the item may or may not make the time frame. Please note for some items including Special Orders – once in the manufacturers queue these orders may not be reversed. If this may be a concern please contact us via email with Item Info before ordering and we will be happy to check location of the item in store or with the manufacturer for an estimate the time frame.
US & International Shipping – Skaters Edge is not responsible for charges incurred for US Border or International Charges or Taxes. International Orders may not be guaranteed a specific shipping time frame due to International inspections, weather, or unreliable transportation methods.
Free50 Shipping is available ONLY to Out Of Area orders and is on select merchandise only. Please note ZÜCA © is NOT available for Free50 Shipping. All Local Area orders will be held for pickup despite Free50 shipping option being selected. Once items are ready you will be notified to pick up or given the option to purchase shipping.
Special Order Items including, but not limited to, Lace Dresses, Special Order Sizes/Colours, Undergarment Leotards or Open Packaged Tights will not be accepted for refunds under any circumstance. However if there is a manufacturer defect we will gladly inspect the item and try to obtain a replacement or repair the item if we deem it within reason. All “Sale Items” and “Clearance Items” are a FINAL SALE, no exceptions.
In-Store Returns – Within 14 Days of Purchase with Original Receipt in original sale condition: Unworn, undamaged, with original tags on.
*Please note if a dress was purchased in store before a known competition or club show and not wanted it MUST be returned before the event takes place. We will not offer refunds or exchanges after the event. Special Order Items do not apply to a refund or exchange and will not be accepted.
Shipped Item Returns – If you are for any reason unhappy with your purchase (excluding Special Order & Clearance Items) please notify us within 72 Hours of receiving the items. The buyer is responsible for return shipping costs in addition some/or all items may be subject to restocking fees. Tags must be on and all items must be in original (Unworn/Unused) condition of when they were shipped. Once received back in our facility we will issue your Refund minus possible restocking fees via method paid.